Last Word: Book With Our Travel Office

When meeting or corresponding with subscribers, I am frequently taken aback by how many do not fully appreciate the range of services offered by our Travel Office. People ask me, “So what can you guys do that Travel Agent B can’t?” In reply, the first thing I always emphasize is the extremely personal nature of the service we provide. Many subscribers establish enduring relationships with individual travel advisors, who, henceforth, handle everything for them — consulting regional specialists when necessary. We are also at pains to ensure that Travel Office staff stay in my recommended properties as often as possible. And I brief advisors personally when I return from trips. As a result, I am confident that their understanding of the expected luxury hotel standards is unequaled. We know what our customers want. Of course, we are not complacent and constantly strive to improve. Travel Office staff participate in some form of training — seminar, webinar or hotel presentation — at least once a week.

I have also found that some subscribers are under the impression that we reserve only hotels. In fact, we can also book air tickets, cruises and land arrangements. Unquestionably, we do the best job when you entrust us with your entire itinerary. And to provide expertise everywhere in the world, we partner with no fewer than 580 hotels and destination specialists in more than 80 countries. So if you have never used our Travel Office, I hope that you will give us an opportunity to demonstrate our unrivaled expertise.

A version of this article appeared in the March 2015 print edition of Andrew Harper’s Hideaway Report under the headline “Last Word: Travel Office Services.”